Warranty & RMA

 
ALCON LINK PRODUCT WARRANTY & RETURN POLICY
 

Alcon Link Product Warranty

Alcon products come different warranty periods. To determine which warranty applies to the product you purchased, please refer to the Product warranty periods at the end of this document. The following sections detail the terms of the Alcon  Product Warranty and Return Policy as well as some special consideration for International Orders.

Details of Alcon Product Warranty

Alcon warrants to the original purchaser that any products will be free of defects in workmanship and materials for the applicable limited warranty period set forth on the ALCON LINK website, which is measured from the date of shipment. Importantly, this limited product warranty does NOT cover:

  • Products that have been damaged during transport from Alcon to the end destination.
  • Products that have been damaged trough misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component and/or the attachment of peripheral devices
  • Product that has been damaged by actions that are beyond Alcon’s control, including, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic destruction of production facilities, riot, insurrection or material unavailability
  • Product for which Alcon has not received payment
  • Paint or finish
  • Any & All physical damage for what so ever!

During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, Alcon will, at its option: (1) replace or repair the defective component: or (2) replace the product with a comparable product. Replacement part will be new or serviceably used, comparable in function and performance to the original part or products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the warranty period. Any additional purchases or upgrades will not extend this limited product warranty.

If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.

THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION). ALCON’S REPONSIBILITY FOR DEFECTS IN ALCON PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE ALCON LIMITED PRODUCT WARRANTY, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON THE ALCON`WEBSITE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.

Moreover, Alcon’s and your maximum liability to the other is limited to the purchase price you paid for the products or services plus interest as allowed under the applicable law. Neither you nor Alcon will be liable to the other for property damage, personal injury, loss of use, interruption of business, “down time”, purchaser’s time, loss of use of related equipment, lost profits, lost data or other consequential, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), absolute or strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under the applicable law.

Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

Individual consumers may reach a technical support agent at rma@alconlink.com.

 

How will Alcon fix a defective, warranted product?

For all covered products, we will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either: (a) have you send your product to our repair facilities for repair or replacement; or (b) send you a component part to replace the defective component.

If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization (RMA) Number. You must return the product to us in its original or equivalent packaging. We will, at our expense, return the repaired or replacement product to you. You are responsible for shipping the product to our San Dimas Repair Facility and we will ship the product back to you.

IMPORTANT NOTE: Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as CD’s or USB cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.