Warranty & RMA

Standard warranty term is applicable only if:

The product has genuine warranty sticker and serial no stickers; both should be intact and not tampered. If product is not physically damaged/ damaged by any kind of water/ tampered / burnt. (Like broken, visible cracks, connector pins damaged, rusted, wetted, burnt etc) the Warranty is applicable.
Physical damage has to be decided by the Alcon RMA (service centre). Alcon products warranty is void if the product is damaged by any type natural Calamities.

If the product is within the warranty period (applicable warranty period varies based on product categories as specified below).

The product claimed for warranty is already been attempted for repair (other than any Alcon RMA (service centre)), then the warranty is void, and product will be considered as no warranty.
Ensure that any Remarking / modifying of the original product brand label or date should not done in product. If any tempering found product will consider as Out of warranty.

To claim warranty support, all Alcon Customers, Buyers & Distributors are mandatory to carry or send original billing invoice, declaration for reported issue in product with the faulty products to local Alcon Authorised Service Centre /Distributor or reseller Location or RMA (Service Centre). Address: PLOT NO-C-3, JAYADURGA NAGAR, BOMIKHAL, BHUBANESWAR, 751006.

Standard warranty period for different ALCON products:

Product found defective or not working immediately on purchase, or within 7days of purchase will be treated as a DOA. Invoice copy of the purchase bill will be necessary to claim a DOA case, if not available then the warranty sticker date will be treated as purchase date and the sticker should be 100% intact and not tampered including the product. If the product is found defective after checking by the Alcon RMA (service centre) then a new product will be issued against the faulty product, but packing and accessories would not be replaced.
In case of physical damage of the product it will not be treated as DOA. Even if customer claims warranty after few minutes of purchase.

Service centre shall repair the defective Product and return it back, within 7~21 working days from the day defective product been received (Date mentioned on the receipt).
If the defective product is not repairable, Alcon will provide an equivalent product or an upgrade product (with nominal actual difference).
In case of transportation damages i.e. material sent directly by customers/dealers to Alcon RMA (service centre), Alcon RMA (service centre) would not be responsible and would be treated as out of warranty because of physical damage.

Customers must have to be fill up Alcon's RMA form and send it to the service center's email: rma@alconlink.com & send a copy with the materials shipment. Customers can download the form from the download option below.

CID (CUSTOMER INDUCED DAMAGE) Policy:

Damaged products will be accepted for repairing only if it is possible (to be decided by Alcon RMA service center) and repair will be done under chargeable basis.
If the product is repaired, customer or dealer will be charged for the spares, repairing, servicing cost and it would be informed to the customer before repair.
In case the product is not repaired will return the same defective product to the customer or dealer.
In CID case, the repairing of the product is done from the Alcon manufacturing facility only. It takes only 3 to 4 weeks from the receipt of defective product at the Corporate Office. (Bhubaneswar).
A warranty of max 15 days would be given on the product after getting repaired under chargeable basis from Alcon.

Note:

1.     Any on-site warranty not applicable.

2.    Terms and conditions of warranty are subjected to change without notice.

3.     While receiving product, if it is in very critical or non-repairable condition; service center may try to repair it locally or can send to next level but if in case it can’t be repaired in natural condition (PCBA burnt/track damaged/rust etc.) then defective can be returned back to customer. which transportation charges provided by the customer

4.     Out of warranty product, once repaired from service center will carry days warranty only.

Extended Warranty Policy:

Alcon extended warranty policy is a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to customers in addition to the standard warranty on new items. The extended warranty will be offered by Alcon only. Extended warranties cost extra and for a percentage of the item's retail price. Occasionally, some extended warranties that are purchased for multiple years state in writing that during the 2^nd year, the consumer must still deal with Alcon in the occurrence of malfunction. Thus, what is often promoted as a five-year extended warranty.

Extended warranty period& charges for different Alcon products:

Download available here for more details:

For more details about extended warranty, please contact us by email: support@alconlink.com or rma@alconlink.com

Note: During extended warranty period, all above mentioned standard warranty terms & conditions (RMA, DOA & CID) will be applicable.

Freight Charges: The Customers, Buyers & Distributors will pay one side freight of the returned product and Alcon will pay another side freight of the repaired product.

Amending this Policy: Alcon may choose to amend the Policy, in part or its entirety, at any time, without notice.